In the unlikely event that you change your mind or need to return your product to us, we're here to help.
Please email firstname.lastname@example.org before you return a product to let us know the reason for return, so that we can facilitate a smooth return process for you. We will respond to your email within 48 hours and will support you throughout the process.
How to Return a Product
- We are happy to accept a returned product for refund, providing the product is returned within 14 days of receipt in perfect and resaleable condition i.e. unused, unassembled, undamaged and in the original packaging.
- As set out above, please email us first before beginning the returns process.
- Please repack products with care using all the original packaging, as products that are damaged during transit to the return address will not be eligible for a refund.
- We recommend using a trackable shipping method to return your product, as returned products that are lost in transit will not be eligible for a refund.
- Customers are responsible for all return shipping costs.
- Upon receipt of a resaleable returned product, a refund will be processed back to your original method of payment within 14 days. Please note that original shipping costs are non-refundable.
- Custom made and/or personalised products are non-refundable.
How to Return a Damaged or Defective Product
- Please contact us within 14 days of receipt to notify us of the product damage or defect that has occurred.
- We will require photographic/video evidence of any damage or defect, in order to help facilitate a product exchange or to accept a return and process a refund.
- Return shipping costs will only be paid for damaged or defective products and only if the cost has been agreed with us in writing before a product is returned.
- We cannot be held responsible for items that are damaged due to the result of normal wear and tear.
How to Cancel an Order
- If the order has not been dispatched, we will process a refund using your original method of payment.
- If the order has been dispatched, please refer to How to Return a Product. Please note that in this instance, original shipping costs are non-refundable.